Shelby County Emergency Communications District
PSAP Performance Dashboard — Transparency Report
Shelby County 911 District
April 18, 2026
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NENA STANDARD
90% of all 9-1-1 calls shall be answered within 15 seconds
— NENA-STA-020.1-2020, Standard for 9-1-1 Call Processing (Rev. April 2021)
Benchmark: ≥ 90% ≤ 15s
PSAP
All Shelby County PSAPs (Combined)
Bartlett
Collierville
Germantown
Memphis Fire
Memphis Police
Millington
Shelby County Fire
Shelby County Sheriff
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Total 911 Calls
—
911 calls for selected PSAP(s)
Avg Daily 911 Calls
—
per day
% Answered ≤ 15s
—
NENA Standard: ≥ 90%
Abandoned Calls
—
abandon rate
Non-Emergency Calls
—
inbound calls
Text-to-911
—
sessions
Days Meeting NENA
—
of total days
911 Call Volume & Answer Performance
Total 911 Call Count
Total Call Volume
PSAP Compliance Heatmap
Avg % ≤15s by Day of Week
Avg Call Volume by Day of Week
Daily Detail
Date
Total 911
Answered
Abandoned
% ≤ 15s
Avg Duration
NENA
